IT Service Delivery Management:
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IBM
March 2006 – August 2006
• Ensured technical performance, reliability, availability & scalability of technology infrastructure.
• Gathered user requirements and analysing the requirements for Real Time applications.
• Interacted with development project leads, Programmers, BA's & Design Specialists
• Lead a team dealing with Windows XP and Exchange support and projects.
• Ensured the team utilise resources properly, work is scheduled and agreed, team cover, support Rota and liaison with senior management.
• Plan on-site work to ensure smooth running of the deployment and system handover, identify problems during the project to ensure future deployments run more smoothly.
• Wrapping of COTS applications using IBM Tivoli
• Deploying Cots applications using request. Text scripts to multiple machines
• Setting of VPN for remote users |
Norwich City Council
Nov 2003 – February 2006
• Responded to business requests for enhancements of replacement systems
• Established technical specifications for the systems development
• Identified deployment issues
• Developed and executed system and integration tests on the new software releases, patches, fixes etc.
• Pro-actively defined and influenced the adoption of effective methods & techniques for analysing technical requirements.
• Coordinated the deployment of windows XP on user machines
• Worked within the XP project team in deploying XP to the corporate desktop environment.
• Developed best practice methods for deployments.
• Assisted in testing applications, escalate issues where appropriate and training the users.
• Running a pilot scheme on Windows 2003 Active Directory (Group Policies, Dhcp, Dns)
• Deployment of front-end software via SMS server
• Managed the print server via terminal servers.
• Escalate issues where appropriate and training the users
• Managed all network printers via brother admin
• Deployed anti- virus soft-ware (Sophos) via the enterprise manager.
• Supported and installed in house applications (academy, comino, uniform 7, iworldbuilding control application, parking office database
• Software builds in a office environment and in operational sites
• Maintained information on the asset register.
• Ensured technical performance, reliability, availability & scalability of technology infrastructure.
• Gathered user requirements and analysing the requirements for Real Time applications.
• Interacted with development project leads, Programmers, BA's & Design Specialists
• Lead a team dealing with Windows XP and Exchange support and projects.
• Ensured the team utilise resources properly, work is scheduled and agreed, team cover, support Rota and liaison with senior management
• Plan on-site work to ensure smooth running of the deployment and system handover, identify problems during the project to ensure future deployments run more smoothly.
• Wrapping of COTS applications using IBM Tivoli
• Deployed Cots applications using request. Text scripts to multiple machines
• Setting of VPN for remote users
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