London Borough Of Lambeth
October 2005 – February 2006
• Facilitated the implementation of a business process re-engineering project, with the principal reshaping in the form of a centralised front-office provision and a modified back-office function.
• Responsible for the production of a feasibility study leading (a high level document mapping the business processes, including outline functionality, risks, issues, dependencies, business case, resourcing, alternatives etc.).
• Investigated, analysed and documented current and future business processes using Popkin.
• Mapped “new process visioning” working with stakeholders to organise acceptance, buy-in & implementation.
• Investigated the integration of the CRM, EDRMS (Anite) and Framework systems.
• Assisted change control team in the completion of impact and stakeholder analysis.
• Responsible for ensuring business sign off of the future processes.
• Analysis of the workflows in framework with its relation to social work practice workflow
|
